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FAQ
Frequently asked questions
General
Please note that all items purchased from Brasas Grills are final sale and not returnable or refundable. This policy ensures that we maintain the highest standards of quality and safety for our customers. Before making a purchase, we encourage you to thoroughly review product details and specifications. If you have any questions or need assistance, our customer support team is always available to help you make informed decisions. Your satisfaction and trust in our products are of utmost importance to us.
Our BBQs do not come pre-assembled, and assembly is required. However, to ensure a hassle-free experience, we offer professional assembly services for an additional fee. This service is designed to save you time and effort, allowing you to enjoy your new BBQ sooner without the complexities of assembly. Feel free to contact us for more details about our assembly service options and pricing.
Warping can sometimes occur in barbecue grills due to high temperatures and prolonged use. To help prevent this and ensure the longevity of your Brasas grill, we recommend lining the bottom tray with refractory bricks. These bricks are designed to withstand high heat and will provide an added layer of protection, minimizing the chances of warping. Proper maintenance and periodic inspection of your grill can also significantly reduce the risk of damage and enhance its durability.
We pride ourselves on crafting our grills with high-quality 304/201 stainless steel. The use of 304/201 stainless steel is critical for several reasons: it ensures our grills are durable, resistant to rust and corrosion, and capable of withstanding high temperatures. This material choice not only extends the longevity of our products but also guarantees a safe and enjoyable grilling experience. Our commitment to quality craftsmanship using premium materials sets us apart, ensuring our customers receive a reliable and superior grilling solution.
We are delighted to announce that Brasas Grills is now accepting orders!
To place an order, you have several convenient options. You can contact us via WhatsApp at 416-389-1623, reach out to us on Instagram @brasasgrills, or send us an email at brasasgrillsinfo@gmail.com.
Our team is eager to assist you in selecting the perfect grill for your outdoor cooking needs.
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